British Gas Complaints – 0844 739 0388
When you’ve had it up to here with your energy supplier, the last thing you need is to waste time searching for the contact number you need to make a complaint. Sometimes it can feel like companies make it deliberately difficult to find their customer service numbers, but with Every Contact Number you can overcome this obstacle in seconds. So if you need to get in touch with the British Gas complaints team, be put straight through to an advisor by clicking on the number at the bottom of this guide.
British Gas offers a wide range of services to millions of customers throughout the UK. Whether you want to make a complaint about your gas and electricity service, pay as you go energy, or insurance and repair problems, it can be much easier to solve the issue over the phone than by letter or email. Although the company received over a staggering 400,000 complaints in Q3 of 2014, it managed to solve 77% on the same or next working day, with 95% of them resolved within 8 weeks.
If you’ve got a complaint about your billing, you’re not alone. This is the most common reason why people make British Gas complaints, with payments coming in second and customer service in third. Although the company resolves the majority of its complaints within 48 hours, if you experience a longer procedure you might want to consult the Citizen’s Advice Bureau http://www.adviceguide.org.uk/england/consumer_energy_supply_e for help and information to guide you through the process. You can find out your rights as a consumer, make smart decisions on your next step, and get your head around the complicated policies of the Big Six energy suppliers.
When you finally get round to making that call, you want to get to the point as quickly as possible and give yourself the best chance of a satisfactory outcome. So if you’re feeling angry and frustrated, try to gather your thoughts and reign in your emotions before ringing the complaints team, and know exactly what you want to say before you pick up the phone. Have any relevant information about your account to hand, and read the company’s complaints procedure http://www.britishgas.co.uk/content/dam/british-gas/documents/we-are-listening.pdf to know what to expect.
Get your problem addressed with minimum stress by using the Every Contact Number extension for British Gas below, and make the first step to resolving your issue.
British Gas Complaints – 0844 739 0388
How the British Gas Complaints Process is Improving?
Like any large company, British Gas doesn’t always get it right, although this is little consolation when your boiler has broken down in the middle of the night and you’ve got no hot water for your morning shower!
Every Contact Number, an online directory of customer service contact details including the British Gas complaints phone number, are here to run through the measures that are being taken to improve the British Gas complaints service.
Investing in change
The British Gas complaints service should be vastly improved by the £50 million they’re investing in their customer services division, including the addition of 350 more Customer Service Advisors to deal with the high number of calls.
Focusing on what matters to residents
Due to the investment mentioned above, the British Gas complaints service will grow to deal with the issues that matter most to their residential customers, including improving the accuracy of bills and payment methods, making changing your address easier, and coming up with measures to make pre-payment meters easier to understand.
British Gas have also recently invested £40 into a billing system which gives business customers more accurate bills, and the ability to manage their accounts online.
Diagnosing the problem, not just the solution
British Gas believe that many complaints are dealt with more efficiently by finding the root cause of the problem, eliminating further issues stemming from the initial underlying source of trouble. With this in mind, they’ve doubled the size of their Root Cause Analysis Team for residential customers.
How to contact British Gas complaints
It’s possible to rummage through their website to find the number that fits your needs, but the easiest way to get in touch with the British Gas complaints service is to visit Every Contact Number’s website and enter ‘British Gas complaints’ into the search field. You’ll get an instant response of a call forwarding number to take you straight to the person you wish to speak to.