Smyths Toys Phone Number – 0844 739 0384
Smyths Toys phone number directly on 0203 3285 038.
Smyths Toys do offer a full online resolution service, which provides frequently asked questions in the areas of shipping and delivery, online ordering, returns, store and web services, corporate information, and top five queries. If the FAQs do not provide you with an answer to your query, you are directed to a contact form at the bottom of the page which advises that Smyths aim to get back to customers within 24 hours, but that they are experiencing a high volume of queries at the moment. This means that it could be a few days before you can realistically expect a reply. For this reason, it might make a lot more sense to simply call the Smyths Toys phone number directly for your query to be dealt with straight away.
Clearly, Smyths would rather that customers used the email service so as to keep call times down. This is why they provide the email contact form rather than the direct Smyths Toys phone number on their own contact page. However, if you would rather resolve the issue sooner than later, it’s best to call them up directly to speak to a real person.
Smyths offer an ‘On-Shelf’ promise, which allows you to reserve an item online and then go into your nearest store to pick it up. This is a great idea for busy periods of the year, especially when most kids are looking for the exact same ‘must-have’ toy. If you have reserved an item online only to find that it is not available when you reach your nearest store, call the direct Smyths Toys phone number immediately to resolve the issue. They may be able to find the item in another local store and have it delivered to you for no cost. They can also deal with refunds in the event that your reserved toy is not available, but bear in mind that Smyths make it a priority to keep their ‘On-Shelf’ promise.